Terms of Service

1. Acceptance of These Terms

These Terms of Service govern your use of the AIkrates website and any services provided by us. By accessing this website, submitting a form, booking a call, or entering into an engagement with us, you agree to these terms. If you do not agree, please do not use the site or our services.

2. Who We Are

AIkrates is a brand of IGNIPC Private Limited ("we", "our", "us"), a company incorporated in India. We provide AI transformation, automation, and strategic advisory services to business clients.

Registered office: 1st Floor, Flat No. 111, Hemkunt Chambers, Nehru Place, New Delhi 110019, India.

3. The Services We Offer

We offer productized engagements (such as the Pipeline Clarity Audit, the Business Audit, and the P3 Sprint), bespoke AI agent implementations, and advisory work. The specific scope, deliverables, timeline, and fees for any engagement are agreed in a separate written proposal or statement of work, which forms the binding commercial agreement between us. Where the proposal conflicts with these terms, the proposal controls for that engagement.

4. Fees, Invoicing, and Refunds

Fees for an engagement are set out in the proposal you sign. Unless stated otherwise:

• Invoices are due within the period stated on the invoice (typically within seven days of issue).
• Fees are exclusive of applicable taxes and duties, which the client is responsible for where required by law.
• Where a refund or guarantee is offered (for example, the refund promise on the Pipeline Clarity Audit), the conditions are set out on the relevant service page and in the proposal. Refunds are issued to the original payment method.
• Late payment may pause delivery on active engagements and may, at our discretion, accrue interest at a reasonable commercial rate.

5. Client Responsibilities

We deliver fast because we run focused engagements. To do that, we need our clients to:

• Provide timely access to the people, systems, and information necessary for the engagement.
• Respond to feedback requests within the turnaround windows agreed in the proposal.
• Ensure that any data, content, or credentials shared with us is lawful to share, and that you have the right to grant us access.
• Designate a point of contact who can make decisions on the engagement.

6. Confidentiality

Information that either party shares in the course of an engagement and that is reasonably understood to be confidential is treated as confidential. Each party agrees to use such information only to perform or receive the services, and not to disclose it to third parties except where required by law or by professional advisors under equivalent confidentiality obligations.

Where a separate non disclosure agreement is signed for an engagement, that agreement controls.

7. Intellectual Property and Deliverables

Subject to full payment of the agreed fees, the deliverables we create specifically for your engagement (for example, the audit report, the Money Slide, the positioning documentation, or the agent code we ship into your environment) are yours to keep, use, and modify within your business.

We retain ownership of the underlying methods, frameworks, templates, tooling, and reusable components we develop independently of your engagement, including but not limited to the Ops Canvas, the Opportunity Matrix, the Two Tier Gap Map structure, the Positioning Feedback Engine, and the Brain Architecture skill model. We grant you a non exclusive license to use any such materials embedded in your deliverables for your internal business operations.

We may reference the engagement at a high level in case studies and marketing collateral. Any client identifying details will only be published with your prior written approval.

8. Use of AI and Third Party Tools

Our work involves AI models and third party tooling (for example, large language model providers, automation platforms, and CRM integrations). We select tools that fit the engagement and operate them within their published terms. AI generated outputs are reviewed by us before delivery, but no AI system is perfect. You are responsible for the final review and operational use of any output we deliver.

9. Acceptable Use of the Website

When using this website, you agree not to:

• Use the site in a way that violates applicable law or the rights of others.
• Attempt to gain unauthorized access to the site, its infrastructure, or any related systems.
• Scrape, copy, or republish substantial portions of the site for commercial purposes without our written permission.
• Submit forms with false, misleading, or automated input.
• Introduce malware, run vulnerability scans, or otherwise interfere with the operation of the site.

10. Disclaimers

The site and its content are provided on an "as is" and "as available" basis. While we work hard to keep information accurate, we make no warranty that the site will be uninterrupted, error free, or free of harmful components. Examples, patterns, and observed outcomes referenced on the site are illustrative; results in your business depend on factors specific to your business.

Nothing on the site constitutes legal, tax, financial, or professional advice. Engage qualified advisors for decisions that require it.

11. Limitation of Liability

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid by the client to us for that engagement in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, or loss of data.

Nothing in these terms limits liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your breach of these terms, your misuse of the site, your misuse of any deliverables, or any content or data you provide that infringes a third party right or violates applicable law.

13. Termination

Either party may terminate an engagement in accordance with the termination clause of the relevant proposal. Where no proposal exists or it is silent, either party may terminate by giving reasonable written notice. Fees for work performed up to the termination date remain payable, and any sections of these terms intended to survive termination (including confidentiality, intellectual property, disclaimers, and limitation of liability) continue to apply.

14. Privacy

Your use of the site is also governed by our Privacy Policy, which explains how we collect, use, and safeguard personal information.

15. Governing Law and Jurisdiction

These terms are governed by the laws of India. Subject to any mandatory rules of the client's home jurisdiction, the courts at New Delhi, India have exclusive jurisdiction over any dispute arising out of or in connection with these terms or your use of the site.

16. Changes to These Terms

We may update these terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site or our services after a change signifies acceptance of the updated terms.

17. Contact

For questions about these terms, please contact us:

IGNIPC Private Limited
1st Floor, Flat No. 111, Hemkunt Chambers
Nehru Place, New Delhi 110019
India

Email: sarthak@aikrates.com
Phone: +91 93106 13667